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How to Clear your Cache

Having an issue? Aren't seeing an update? Check out these troubleshooting steps to run the most efficient Approach. 

What are you using Approach on?

Main App:

Kiosk or Portal:

Chrome: Desktop/Laptop

Hard Refresh

A hard refresh forces Chrome to reload the page directly from the server, ignoring anything saved in your local cache.

  • Windows: Ctrl + Shift + R
  • Mac: Cmd + Shift + R

Clear Site Data in Chrome Settings

This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.

  • Go to Settings → Privacy and security → Site settings
  • Scroll to View permissions and data stored across sites
  • Find the site and select Clear data

Clear via Chrome DevTools

This option clears everything the site has stored in Chrome, including cache, cookies, local storage, and background service workers.

  • Open the site and press F12 (or Ctrl + Shift + I / Cmd + Opt + I)
  • Go to the Application tab
  • Under Storage, click Clear site data (including third party cookies)

If you are still having trouble after doing the above, we would recommend flushing your DNS cache to force your computer to have to find the site again. Mac instructions are here. Windows instructions are here.

Firefox: Desktop/Laptop

Hard Refresh

A hard refresh forces Firefox to reload the page directly from the server, ignoring anything saved in your local cache.

  • Windows: Ctrl + Shift + R
  • Mac: Cmd + Shift + R

Clear Site Data in Firefox Settings

This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.

  • Go to Settings → Privacy & Security
  • Scroll to Cookies and Site Data and click Manage Data
  • Find the site and select Remove Selected (or Remove All)

Clear via Firefox Developer Tools

This option clears everything the site has stored in Firefox, including cache, cookies, and local storage.

  • Open the site and press F12 (or Ctrl + Shift + I / Cmd + Opt + I)
  • Go to the Storage tab
  • Right-click items (like Local Storage, Cookies, etc.) and choose Delete All

If you are still having trouble after doing the above, we would recommend flushing your DNS cache to force your computer to have to find the site again. Mac instructions are here. Windows instructions are here.

Safari: Desktop/Laptop

Hard Refresh

A hard refresh forces Safari to reload the page directly from the server, ignoring anything saved in your local cache.

  • Mac: Cmd + Option + R
    (If that doesn’t work, try Cmd + Shift + R or fully quit and reopen Safari)

Clear Site Data in Safari Settings

This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.

  • Go to Safari → Settings (or Preferences) → Privacy
  • Click Manage Website Data…
  • Find the site and select Remove (or Remove All)

Clear via Safari Developer Tools

This option clears cached files directly from Safari.

  • Go to Safari → Settings → Advanced and enable “Show Develop menu in menu bar”
  • Open the site
  • Click Develop in the menu bar
  • Select Empty Caches

If you are still having trouble after doing the above, we would recommend flushing your DNS cache to force your computer to have to find the site again. Mac instructions are here. Windows instructions are here.

iPad: Kiosk App

Uninstall PWA

This removes the app saved to your home screen along with its stored data.

  • Find the app on your Home Screen
  • Tap and hold the app icon
  • Tap Remove App → Delete App

Reinstall PWA

  • Open Safari and go to the website
  • Tap the Share icon (square with arrow)
  • Select Add to Home Screen
  • Tap Add

Android Tablet: Kiosk App

Uninstall PWA

This removes the installed web app and its locally stored data.

  • Find the app on your Home Screen or App Drawer
  • Tap and hold the app icon
  • Tap Uninstall

Reinstall PWA

  • Open Chrome and go to the website
  • Tap the three dots (⋮)
  • Tap Install app or Add to Home screen
  • Tap Install

Google Tablet: Kiosk App

Uninstall PWA

  • Find the app on your Home Screen or App Drawer
  • Tap and hold the app icon
  • Tap Uninstall

Reinstall PWA

  • Open Chrome and go to the website
  • Tap the three dots (⋮)
  • Tap Install app or Add to Home screen
  • Tap Install

iPad: Browser

Refresh the Page (iPad / Safari)

iPad browsers don’t have a traditional “hard refresh,” but you can force a reload:

  • Tap and hold the refresh icon in the address bar, then choose “Reload Without Content Blockers” (Safari), or
  • Turn Airplane Mode on and off, then reload the page
  • You can also close the tab and reopen it, which often bypasses cached content

Clear Site Data (Safari Settings)

This removes stored cache, cookies, and permissions for websites.

  1. Open the Settings app (not Safari itself)
  2. Scroll down and tap Safari
  3. Tap Advanced → Website Data
  4. Find the site in the list (or search for it)
  5. Swipe left on it and tap Delete,
    or tap Remove All Website Data if needed

Clear All Safari Cache (if needed)

This clears cached data across all sites:

  1. Go to Settings → Safari
  2. Tap Clear History and Website Data
  3. Confirm

DNS Cache (iPad)

There isn’t a manual DNS flush option on iPad, but you can achieve a similar result by:

  • Turning Airplane Mode ON for ~10 seconds, then OFF
  • Or restarting the iPad
  • Or disconnecting and reconnecting to Wi-Fi

Android Tablet: Browser

Hard Refresh (Android / Chrome)

Android doesn’t have a keyboard shortcut for hard refresh, but you can force a fresh load:

  • Tap the three dots (⋮) menu in Chrome
  • Tap Refresh, or
  • Tap the address bar → clear it → press Enter again
  • For a stronger refresh, close the tab and reopen the site

Clear Site Data in Chrome

This removes cached files, cookies, and permissions for a specific site:

  1. Open Chrome
  2. Tap the three dots (⋮) → Settings
  3. Tap Privacy and security → Site settings
  4. Tap All sites
  5. Find and select the site
  6. Tap Clear & reset

Clear All Cache (if needed)

  1. Open Chrome
  2. Tap ⋮ → Settings
  3. Tap Privacy and security → Clear browsing data
  4. Choose Cached images and files + Cookies/site data
  5. Tap Clear data

DNS Cache (Android)

To refresh DNS:

  • Turn Airplane Mode ON for ~10 seconds, then OFF
  • Or restart the tablet
  • Or go to Settings → Network → reconnect to Wi-Fi

Google Tablet: Browser

Hard Refresh

Same as other Android devices:

  • Tap Refresh, or
  • Close and reopen the tab
  • Toggle Airplane Mode ON/OFF for a stronger refresh

Clear Site Data (Chrome on Pixel Tablet)

  1. Open Chrome
  2. Tap ⋮ → Settings
  3. Tap Privacy and security → Site settings
  4. Tap All sites
  5. Select the site
  6. Tap Clear & reset

Clear All Cache

  1. Open Chrome
  2. Tap ⋮ → Settings
  3. Go to Privacy and security → Clear browsing data
  4. Select:
    • Cached images and files
    • Cookies and site data
  5. Tap Clear data

DNS Cache (Pixel Tablet)

  • Toggle Airplane Mode ON for ~10 seconds, then OFF
  • Or restart the device
  • Or reconnect to Wi-Fi

Flush DNS Cache (Mac)

  1. Open Terminal
    • Press Command (⌘) + Space, type Terminal, and hit Enter
  2. Enter the following command:
    1. sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
  3. Press Enter
  4. Enter your Mac password when prompted (you won’t see it type)

Next Step

Once done, go back to your browser and refresh the site.

Flush DNS Cache (Windows)

  1. Open Command Prompt
    • Press Windows key, type cmd, then click Command Prompt
    • (You can also press Windows + R, type cmd, and hit Enter)
  2. Enter the following command:
    1. ipconfig /flushdns
  3. Press Enter

✅ What you’ll see

You should get a message like:
“Successfully flushed the DNS Resolver Cache.”

Next Step

Once done, go back to your browser and refresh the site.