---
title: How to Clear your Cache
description: Having an issue? Aren't seeing an update? Check out these troubleshooting steps to run the most efficient Approach.
---
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# How to Clear your Cache
## Having an issue? Aren't seeing an update? Check out these troubleshooting steps to run the most efficient Approach.
### What are you using Approach on?
Main App:
- Desktop/Laptop
- [Chrome](https://support.approach.app/knowledge-base/clear-cache#lap.chrome)
- [Firefox](https://support.approach.app/knowledge-base/clear-cache#lap.firefox)
- [Safari](https://support.approach.app/knowledge-base/clear-cache#lap.safari)
Kiosk or Portal:
- App
- [iPad](https://support.approach.app/knowledge-base/clear-cache#ipad.app)
- [Android](https://support.approach.app/knowledge-base/clear-cache#and.app)
- [Google](https://support.approach.app/knowledge-base/clear-cache#google.app)
- Tablet Browser
- [iPad](https://support.approach.app/knowledge-base/clear-cache#ipad.brow)
- [Android](https://support.approach.app/knowledge-base/clear-cache#and.brow)
- [Google](https://support.approach.app/knowledge-base/clear-cache#google.brow)
- Desktop/Laptop
- [Chrome](https://support.approach.app/knowledge-base/clear-cache#lap.chrome)
- [Firefox](https://support.approach.app/knowledge-base/clear-cache#lap.firefox)
- [Safari](https://support.approach.app/knowledge-base/clear-cache#lap.safari)
### **Chrome: Desktop/Laptop**
---
#### **Hard Refresh**
A hard refresh forces Chrome to reload the page directly from the server, ignoring anything saved in your local cache.
- **Windows:** Ctrl + Shift + R
- **Mac:** Cmd + Shift + R
---
#### **Clear Site Data in Chrome Settings**
This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.
- Go to **Settings → Privacy and security → Site settings**
- Scroll to **View permissions and data stored across sites**
- Find the site and select **Clear data**
---
#### **Clear via Chrome DevTools**
This option clears everything the site has stored in Chrome, including cache, cookies, local storage, and background service workers.
- Open the site and press **F12** (or Ctrl + Shift + I / Cmd + Opt + I)
- Go to the **Application tab**
- Under **Storage**, click **Clear site data (including third party cookies)**
---
If you are still having trouble after doing the above, we would recommend **flushing your DNS cache** to force your computer to have to find the site again. Mac instructions are [here](https://support.approach.app/knowledge-base/clear-cache#mac.dns). Windows instructions are [here](https://support.approach.app/knowledge-base/clear-cache#window.dns).
### **Firefox: Desktop/Laptop**
#### **Hard Refresh**
A hard refresh forces Firefox to reload the page directly from the server, ignoring anything saved in your local cache.
- **Windows:** Ctrl + Shift + R
- **Mac:** Cmd + Shift + R
---
#### **Clear Site Data in Firefox Settings**
This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.
- Go to **Settings → Privacy & Security**
- Scroll to **Cookies and Site Data** and click **Manage Data**
- Find the site and select **Remove Selected** (or **Remove All**)
---
#### **Clear via Firefox Developer Tools**
This option clears everything the site has stored in Firefox, including cache, cookies, and local storage.
- Open the site and press **F12** (or Ctrl + Shift + I / Cmd + Opt + I)
- Go to the **Storage tab**
- Right-click items (like Local Storage, Cookies, etc.) and choose **Delete All**
---
If you are still having trouble after doing the above, we would recommend **flushing your DNS cache** to force your computer to have to find the site again. Mac instructions are [here](https://support.approach.app/knowledge-base/clear-cache#mac.dns). Windows instructions are [here](https://support.approach.app/knowledge-base/clear-cache#window.dns).
### **Safari**: Desktop/Laptop
#### **Hard Refresh**
A hard refresh forces Safari to reload the page directly from the server, ignoring anything saved in your local cache.
- **Mac:** Cmd + Option + R
*(If that doesn’t work, try Cmd + Shift + R or fully quit and reopen Safari)*
---
#### **Clear Site Data in Safari Settings**
This removes all saved information for a specific site (like cache, cookies, and permissions). It’s more thorough than just clearing the global browser cache.
- Go to **Safari → Settings (or Preferences) → Privacy**
- Click **Manage Website Data…**
- Find the site and select **Remove** (or **Remove All**)
---
#### **Clear via Safari Developer Tools**
This option clears cached files directly from Safari.
- Go to **Safari → Settings → Advanced** and enable **“Show Develop menu in menu bar”**
- Open the site
- Click **Develop** in the menu bar
- Select **Empty Caches**
---
If you are still having trouble after doing the above, we would recommend **flushing your DNS cache** to force your computer to have to find the site again. Mac instructions are [here](https://support.approach.app/knowledge-base/clear-cache#mac.dns). Windows instructions are [here](https://support.approach.app/knowledge-base/clear-cache#window.dns).
### **iPad: Kiosk App**
#### **Uninstall PWA**
This removes the app saved to your home screen along with its stored data.
- Find the app on your **Home Screen**
- Tap and hold the app icon
- Tap **Remove App** → **Delete App**
---
#### **Reinstall PWA**
- [Clear the Browser cache](https://support.approach.app/knowledge-base/clear-cache#ipad.brow)
- Open **Safari** and go to the website
- Tap the **Share icon** (square with arrow)
- Select **Add to Home Screen**
- Tap **Add**
### **Android Tablet: Kiosk App**
#### **Uninstall PWA**
This removes the installed web app and its locally stored data.
- Find the app on your **Home Screen or App Drawer**
- Tap and hold the app icon
- Tap **Uninstall**
---
#### **Reinstall PWA**
- [Clear the Browser cache](https://support.approach.app/knowledge-base/clear-cache#and.brow)
- Open **Chrome** and go to the website
- Tap the **three dots (⋮)**
- Tap **Install app** or **Add to Home screen**
- Tap **Install**
### **Google Tablet: Kiosk App**
#### **Uninstall PWA**
- Find the app on your **Home Screen or App Drawer**
- Tap and hold the app icon
- Tap **Uninstall**
---
#### **Reinstall PWA**
- [Clear the Browser cache](https://support.approach.app/knowledge-base/clear-cache#google.brow)
- Open **Chrome** and go to the website
- Tap the **three dots (⋮)**
- Tap **Install app** or **Add to Home screen**
- Tap **Install**
### iPad: Browser
#### **Refresh the Page (iPad / Safari)**
iPad browsers don’t have a traditional “hard refresh,” but you can force a reload:
- Tap and hold the **refresh icon** in the address bar, then choose **“Reload Without Content Blockers”** (Safari), **or**
- Turn **Airplane Mode on and off**, then reload the page
- You can also **close the tab and reopen it**, which often bypasses cached content
---
#### **Clear Site Data (Safari Settings)**
This removes stored cache, cookies, and permissions for websites.
1. Open the **Settings app** (not Safari itself)
2. Scroll down and tap **Safari**
3. Tap **Advanced → Website Data**
4. Find the site in the list (or search for it)
5. Swipe left on it and tap **Delete**,
or tap **Remove All Website Data** if needed
---
#### **Clear All Safari Cache (if needed)**
This clears cached data across all sites:
1. Go to **Settings → Safari**
2. Tap **Clear History and Website Data**
3. Confirm
---
#### **DNS Cache (iPad)**
There isn’t a manual DNS flush option on iPad, but you can achieve a similar result by:
- Turning **Airplane Mode ON for ~10 seconds**, then OFF
- Or **restarting the iPad**
- Or disconnecting and reconnecting to Wi-Fi
### **Android Tablet: Browser**
#### **Hard Refresh (Android / Chrome)**
Android doesn’t have a keyboard shortcut for hard refresh, but you can force a fresh load:
- Tap the **three dots (⋮) menu** in Chrome
- Tap **Refresh**, or
- Tap the **address bar → clear it → press Enter again**
- For a stronger refresh, **close the tab and reopen the site**
---
#### **Clear Site Data in Chrome**
This removes cached files, cookies, and permissions for a specific site:
1. Open **Chrome**
2. Tap the **three dots (⋮) → Settings**
3. Tap **Privacy and security → Site settings**
4. Tap **All sites**
5. Find and select the site
6. Tap **Clear & reset**
---
#### **Clear All Cache (if needed)**
1. Open **Chrome**
2. Tap **⋮ → Settings**
3. Tap **Privacy and security → Clear browsing data**
4. Choose **Cached images and files + Cookies/site data**
5. Tap **Clear data**
---
#### **DNS Cache (Android)**
To refresh DNS:
- Turn **Airplane Mode ON for ~10 seconds**, then OFF
- Or **restart the tablet**
- Or go to **Settings → Network → reconnect to Wi-Fi**
---
### **Google Tablet: Browser**
#### **Hard Refresh**
Same as other Android devices:
- Tap **Refresh**, or
- Close and reopen the tab
- Toggle **Airplane Mode ON/OFF** for a stronger refresh
---
#### **Clear Site Data (Chrome on Pixel Tablet)**
1. Open **Chrome**
2. Tap **⋮ → Settings**
3. Tap **Privacy and security → Site settings**
4. Tap **All sites**
5. Select the site
6. Tap **Clear & reset**
---
#### **Clear All Cache**
1. Open **Chrome**
2. Tap **⋮ → Settings**
3. Go to **Privacy and security → Clear browsing data**
4. Select:
- Cached images and files
- Cookies and site data
5. Tap **Clear data**
---
#### **DNS Cache (Pixel Tablet)**
- Toggle **Airplane Mode ON for ~10 seconds**, then OFF
- Or **restart the device**
- Or reconnect to Wi-Fi
---
### **Flush DNS Cache (Mac)**
1. Open **Terminal**
- Press **Command (⌘) + Space**, type **Terminal**, and hit Enter
2. Enter the following command:
1. sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
3. Press **Enter**
4. Enter your **Mac password** when prompted (you won’t see it type)
---
#### **Next Step**
Once done, go back to your browser and refresh the site.
---
### **Flush DNS Cache (Windows)**
1. Open **Command Prompt**
- Press **Windows key**, type **cmd**, then click **Command Prompt**
- (You can also press **Windows + R**, type `cmd`, and hit Enter)
2. Enter the following command:
1. ipconfig /flushdns
3. Press **Enter**
---
#### ✅ **What you’ll see**
You should get a message like:
**“Successfully flushed the DNS Resolver Cache.”**
---
#### **Next Step**
Once done, go back to your browser and refresh the site.
---
#### Why do I have to do this?
Clearing your cache removes temporary files (like images, scripts, and webpages) that devices store to speed up loading times. You should clear it if Approach appears broken, crashing, or you need to see recent updates, as outdated or corrupted files can conflict with new data.
#### What's the difference between the steps above and selecting "Log out and clear cache?"
In simple terms:
> When you click that menu item, it signs you out of Approach and Firebase, and it also clears Approach's saved data from your browser.
The important thing is that this saved data belongs to **Approach**, not **the browser** (Chrome, Firefox, Safari, etc.).
Think of it like this:
- **Browser's cache** is like a browser-wide storage closet where it keeps things such as images and files from websites so pages load faster.
- **Approach's cache** is more like a small notepad that Approach keeps in your browser to remember things like:
- Who is logged in
- Your location
- What's in your cart
- Other app-specific settings
That information is stored in the browser's **local storage**, which is separate from the browser's own cache.
So when you clear the cache from that "log out and clear cache" option, you're **only removing Approach's saved information and logging out**. You're **not clearing the browser cache, browsing history, saved images, cookies from other sites, or anything else managed by the browser itself.**
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