Creating and Selling Ticketed Events

Creating Single Ticket Events
Creating Multi-day Ticket Events
Selling Tickets to Ticketed Events through the MainApp

What is the difference between a ticketed event and a multi-day ticket event?

Ticketed events are events where each individual is paid for individually for a single day event. Multi-Day function the same except of course they occur over the course of more than one day. The difference is to allow for more than one check in against a ticket.

It’s important to know that if the Ticketed Event is set to Public, your customers can purchase tickets to the Public Ticketed events on the online Portal.

Creating Single Ticket Events

When creating a new Single Ticket event, you will follow the Create a New Event workflow.

You will select Ticketed for events where you want your customers to get access to an event booking one time, with one ticket.

This Event can either be a one-time booking or a schedule. If it is a schedule, you customers will only be able to buy a ticket for a specific booking within that event schedule. For example: If you have a Belay Class that repeats MWF from 4-6p, and your customer buys a ticket for next Wednesday’s Belay Class, their ticket will only get them access to that exact day and time for that Belay Class. Their ticket will not be valid for any other day on the schedule for this Belay Class Event.

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You will then save your new Single Ticket Event

Then assign Ticket Types to this Event. Click Ticket Types and click Edit.

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Type in the Ticket Types you wish to sell to this Event. Click Save when done. It’s important to know that you can sell multiple Ticket Types on the same Event.

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Creating Multi-day Ticket Events

When creating a new Multi-Day Ticket event, you will follow the Create a New Event workflow.

This style of event is great for summer camps, competitions, and leagues.

You will create a schedule for this event. A Multi-day Ticket Event requires the event to happen on multiple days and have an end date.

You will also select Multi-Day Ticketed on the Billing Type Drop Down Menu.

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You will save your new Multi-Day Ticket Event.

Then assign Multi-Day Ticket Types to this Event. You must do this in the Schedule for the Multi-Day Ticketed Event! You will know that you are on the schedule when the “reschedule button” is visible on the top right hand corner of the screen.

Click Ticket Types, search for your Multi-Day Ticket Types. You will never have to remember which tickets are multi-day tickets, it’s impossible to add single-tickets to multi-day ticketed events. Then click save. you can add multiple types of Multi-Day Tickets.

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Here is a second way to access the Event Schedule. First click onto the Event Schedule and click on the clock.

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Note: At this time, you cannot create a recurring multi-day ticketed event. You will need to duplicate the event after creation.

Selling Tickets to Ticketed Events through the MainApp

Selling tickets for Single and Multi-Day Ticketed Events has the same work flow.

Click into the event booking you wish to purchase tickets for.

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Adjust quantity and add to cart. One person can checkout with multiple tickets and upon completion of a successful transaction, the tickets can be reassigned in the MainApp or by the customer on the Online Portal after the customer logs into their account.

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To complete transaction and assign this ticket to the customer purchasing it, complete the Checkout Work Flow.

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To view which guests are attending the Ticketed Event, you can click Guests and see which customers are attending.

Using the Guest List

Customers who purchase a ticket will appear on the guest list of the event.

By clicking on the menu on the right side of the customer in the guest list you will have a couple of options.

Hold: This will hold the ticket. Once this is done the customer will no longer be able to check in with the purchased ticket.

Check-In: This will check the customer into the ticketed event.

Go to Order: This will take the user to the order that was used to purchase the ticket.

Note: Please read the following article in order to gain insight into how to reschedule, reassign, and cancel a ticket HERE.

Filters:

There is also an option to filter through ticket statuses. This will allow staff to customize what they want to see in the event guest list.

Creating and Selling Ticketed Events

In this guide we will cover the following:

Creating Single Ticket Events

Creating Multi-day Ticket Events

Selling Tickets to Ticketed Events through the MainApp

Using the Guest List

This Concludes the guide for Creating and Selling Ticketed Events.