---
title: Creating Ticket Types
description: This guide is to show how to create Tickets and Multi-day Ticket Types for Ticketed and Multi-Day Ticketed events.
---

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# Creating Ticket Types

## This guide is to show how to create Tickets and Multi-day Ticket Types for Ticketed and Multi-Day Ticketed events.

It’s important to know that tickets are for event types where each attendee is paid for individually. These event types include, but are not limited to: Summer Camps, Personal Training, and Belay Classes.

First, click on Calendar Admin, then Ticket Types, then Add Ticket Type

![Screen Shot 2021-08-23 at 2.12.59 PM.png](https://support.approach.app/hs-fs/hubfs/Knowledge%20Base%20Import/55005ca2301ca9ee4873bf17b5e7668102142064ac812e38cb44f72fb6fd582e8205288e1245344f04448633f9fcfea110925c0d5e6a3ed0d1204dead9436bccd36c3c63c21938eb364113d18908d226a7f061c1003a0efaf3cd925366a4de1ec9a47420-2.png?width=531&height=134&name=55005ca2301ca9ee4873bf17b5e7668102142064ac812e38cb44f72fb6fd582e8205288e1245344f04448633f9fcfea110925c0d5e6a3ed0d1204dead9436bccd36c3c63c21938eb364113d18908d226a7f061c1003a0efaf3cd925366a4de1ec9a47420-2.png)

Next, add **name** and **describe** your ticket.  It’s important to know that if this ticket is public and can be purchased online, your customers will be able to read this information online.

![Screen Shot 2021-08-23 at 2.14.29 PM.png](https://support.approach.app/hs-fs/hubfs/Knowledge%20Base%20Import/fa974d2365104614eaee13e0d6cd79038c20beba3834da2ea3b296cdb7bca988d12a50134efb0d8cd2c476822860b25102ea8bc7e1c2329430e87caaa28fe7a5adec7b3a7a42d44cd24b5a4e73e2560f82d0d4ce0eda6f8d9c8cd0e4b9f4ee59a962e20d-2.png?width=528&height=183&name=fa974d2365104614eaee13e0d6cd79038c20beba3834da2ea3b296cdb7bca988d12a50134efb0d8cd2c476822860b25102ea8bc7e1c2329430e87caaa28fe7a5adec7b3a7a42d44cd24b5a4e73e2560f82d0d4ce0eda6f8d9c8cd0e4b9f4ee59a962e20d-2.png)

Then, decide **taxation.**  If this pass is tax exempt, you will check the Tax Exempt box.  If this pass has a different tax rate than the overall tax rate for your whole gym, choose custom. 

Next, you will need to determine the following settings:

1. **This is a multi-day ticket:** this setting, when turned on, sets the ticket type to be a multi-day ticket. Only multi-day tickets can be used for multi-day events.
2. **Assign Revenue Category:** assign the revenue category, so you can track the sale of this product through Quickbooks and Quicksight
3. **Assign Valid Locations:** the location(s) selected will mean that this ticket type will only be valid to see/sell at that gym location. Staff will not be able to see or attach a ticket type to an event if it is not valid at their location.
4. **Terms and Conditions:** your customer will have an opportunity to read these, if purchased online, and will be required to agree to them.
5. **Portal Settings:** adjust the following settings, as desired.  
     - **Permit customers to checkout this item as guest:** on the portal, if the item is available for purchase, this permits customers to checkout this item as a guest. If this is left unselected and the item is available in the portal, customers will not be allowed to proceed to guest checkout in the portal.
     - **Manage online usage:** 1) *not for online use or sale*, 2) *for sale & use online*-public will be able to view, click and purchase, 3) *for use online only-*those who have purchased previously will be able to view and use
6. **Age Restrictions:** utilize this feature to manage age restrictions. 
     1. If the ticket assignee falls outside the age restriction, their checkin will fail.
     2. Passes with age restrictions can be purchased by anyone and assigned to anyone, regardless of age. This is true always in the Main App, sometimes in the Portal, so long as "Enforce Age Restrictions in the Portal" is *un*checked on the event.

**Make sure to save your work!**

 

**Related Events**: Ticket Types include a Related Events tab, providing visibility into where a Ticket Type is currently being used. This makes it easier to identify and remove existing event associations before updating "Valid locations" on a Ticket Type.   
![](https://support.approach.app/hs-fs/hubfs/image-png-Sep-30-2026-04-25-21-1698-PM.png?width=670&height=207&name=image-png-Sep-30-2026-04-25-21-1698-PM.png)

 

From the Related Events tab, admins can:

- - View ticketed, multi-day ticketed, and invoiced events associated with the selected Ticket Type or Pricing Tier.
    - Search events by name and filter by location, activity, and date.
    - See only currently associated events, ensuring the list remains accurate as ticket and pricing tier assignments change.
    - Open an event directly from the list to review its Ticket Type or Pricing Tier configuration with the ability to then remove the asset.
    - Ticket Types cannot have a location removed if they are currently associated with an active event, unless the event is in the past. If you attempt to remove a location in one of these scenarios, a validation message will be displayed:  
      ![](https://support.approach.app/hs-fs/hubfs/image-png-Sep-30-2026-06-04-44-5907-PM.png?width=345&height=99&name=image-png-Sep-30-2026-06-04-44-5907-PM.png)  
      Instead, use the "Related Events" tab to locate the events that the Ticket Type that is assigned in order to remove them from the event(s). Then, you can proceed with adjusting the location(s) on the Ticket Type.

 

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