---
title: How to Check-in
description: In this guide we will cover how to manually checkin a customer from the MainApp.
---
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# How to Check-in
## In this guide we will cover how to manually checkin a customer from the MainApp.
### Table of Contents
[Checking in from the Notification Bar](https://support.approach.app/knowledge-base/how-to-check-in#checking-in-from-notifications)
[Checking in from the Customer Profile](https://support.approach.app/knowledge-base/how-to-check-in#checking-in-from-customer-profile)
[Checking in a Guest](https://support.approach.app/knowledge-base/how-to-check-in#checking-in-a-guest)
[When to Void Versus Cancel](https://support.approach.app/knowledge-base/how-to-check-in#When-to-use-void)
[Check-In Notifications](https://support.approach.app/knowledge-base/how-to-check-in#checkin-notifications)
### Checking in from the Notification Bar
It’s important to know that customers can check in from the KioskApp or with a Barcode or QR code.
First, click New Checkin on the bottom right hand corner of the MainApp
Then type in the customer that is checking in and select the customer.
Then select which event the customer is attempting to check in. Then select the credential they are wishing to use. Then select Check In.
### **Checking in from the Customer Profile**
There is also a check-in button that is visible from the customer profile.
This will take you to the same check-in workflow as shown above.
### Checking in a Guest
If Kelsey is wishing to use the credentials she owns to check in friends or family, click Others. This is how you would use Kelsey’s guest passes or a punch pass to check someone else into the gym.
Then select the customer who is attempting to use Kelsey’s credentials to check into the gym.
Then select the credential.
Then click Check in.
When complete select Done.
It’s important to note that as people check in, passes and guest auto-decrement.
Note: The Check In a Guest workflow does not apply to tickets or multi-day tickets.
### When to use Void versus. Cancel
#### Void
The purpose of the “Void” is to completely remove the check in from displaying on the previous notifications list. This will remove the check in from the check-ins historical data.
- Example of when to use Void: two customers have the same name, staff accidentally checks in the wrong customer and wants to completely remove that check in record.
#### Cancel
The purpose of the “Cancel” check-in button is to cancel the check-in but keep the notification for historical data purposes.
- Example of when to use Cancel: Customer is checked in, then realizes they forgot something and have to leave the gym. You want to give them their pass quantity back since they never used it, however, you still want to keep the fact that they did come into the gym that day even if they never actually worked out. So, you opt to “Cancel” the check-in and keep the historical data.
### **Distinguishing Between "No Valid Pass or Membership" and "Customer has Outstanding Balance" Check-In Notifications**
**1. "No Valid Pass or Membership" Notification:**
- Functionality: The "No Valid Pass or Membership" notification is triggered when a customer attempts to check in using a specific membership, such as Membership X, which has an outstanding unpaid balance. This typically occurs when an automatic billing attempt for the membership fails.
- - - Example: Let's consider Billy as an example. He tries to check in using his "Individual Membership" during general hours, but his check-in fails, due to "No Valid Pass or Membership" notification. Upon inspecting Billy's profile and navigating to "My Plans," you will discover that the auto billing for his "Individual Membership" has failed, resulting in an unpaid balance.
**2. "Customer has Outstanding Balance" Notification:**
- Functionality: The "Customer has Outstanding Balance" notification is employed when a customer successfully checks in using a valid pass or ticket. However, it is also accompanied by an unsettled balance on the customer's account associated with a specific membership or pass, such as Membership X, resulting from a failed auto-billing or other unpaid charges.
- - - Example: Consider Billy again as an example. He successfully checks in using his 10 Punch Pass, which is both valid and active. However, the system raises the "Customer has Outstanding Balance" flag. Upon navigating to Billy’s "My Plans," you will notice that Billy's "Individual Membership" has failed its auto-billing and now carries an unpaid balance.
To learn more about failed auto billings/pending orders, click [HERE](https://support.approach.app/pending-orders-and-cron?hsLang=en)
### This concludes the guide on how to Check-in a customer manually from the MainApp
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