Why are my customers not receiving Approach emails?
In this article we provide a couple ways to troubleshoot this issue.
By default, Approach sends a list of transactional emails to your customers when they perform certain actions in the app. See here for a complete list of the default emails that are sent via Approach.
If you run into an issue where your customers are not receiving these emails, here is what you can do to troubleshoot:
1. Confirm that the email is not in the customer's spam or junk folders.
2. Confirm that the email address on file for the customer is the correct email inbox they are searching and that it has been entered correctly.
3. If you are using a custom email sender, confirm that the domain has been verified in Postmark. If you're unsure if the domain has been verified, please submit an issue form to request the verification status and any outstanding next steps.